Where we pay attention to the details

Diamond and Gemstone Broker:   I will show you a selection of stones that specifically meet your needs.  On larger diamonds and gemstones of importance this will lower your cost by purchasing diamonds and gemstones directly from a wholesaler.  I will make certain that color, *cut, clarity and weight are described correctly.  You will not be dealing with typical retail markups, misrepresented or mis-graded diamonds.  You pay a lower cost and receive a higher value and don't have to deal with untrained salespeople. I will work for you  negotiating the lowest possible price. We do not appraise what we sell as that would be a conflict of interest. All important stones will have diamond and colored stone grading reports from a reputable lab like GIA, AGS, or AGTA.

Pre-purchase and Post-purchase Consultations:
I do pre-purchase consultations and post purchase confirmations, local and internet. The internet has become a source of jewelry, especially unmounted diamonds.  I will verify jewelry that you receive is as described on the website. I will verify and confirm identity, grade of diamonds and gemstones, metal or fineness (e.g. Sterling, 14K, or 950 PLAT). Basically, did you get a good deal!

Sales: Joy & Company offers a complete selection of fine new and estate jewelry (See our Gallery). We carry estate jewelry, engagement rings, wedding sets, anniversary bands, family jewelry, class rings, and collector knives.  We have a hand selected variety of  gold, silver, diamonds, pearls and colored gemstones. We offer custom jewelry design and jewelry repair.  We are authorized dealers and carry a full line of Reed & Barton silver and flatware, Waterford flatware and Miller Rogaska crystal. If we don't have just what you want, we can order most anything to your exact specifications.  We will make it happen.

Wedding and Gift Registry: Our bridal registry is a way of making the gift giving experience fun and easy for your family and guests.  It is so wonderful to get items you want and need.  Joy & Company is an authorized dealer for Reed & Barton as well as Waterford flatware.  We also carry a full line of Miller Rogaska Crystal as well as many other hand selected items. You select the items you want and your guests receive a printout of all of your items.   This can be done in person, over the phone or via e-mail. We will keep an ongoing registry on file for you. Joy & Company has a "completion program" that allows you to purchase any items you don't receive as gifts at a discount for up to a year after your wedding.

Full Gem Lab Services:
Teresa Joy, Graduate Gemologist (GIA) /NAJA Appraiser is on staff and in Fayetteville.  Joy & Company offers a wide range of appraisal services as well as gemstone identification. We can identify gemstone origin, separate natural gems from synthetics and detect treated gems.  Tests we use most often are refractive indexes, single or double refraction, pleochroism, selectivity of light absorption, specific gravity and characteristic inclusions. With so many synthetics, accurate identity is sometimes difficult. Chemical composition and crystal structure of a synthetic can be the same as natural. The inclusions that are found in manmade gemstones are often very different from those found in natural.  High magnification (we have up to 120X) and additional tests may be needed.  Initial consultations are free to correctly assess your needs, answer questions and explain the appraisal an/or identification process. 

Liquidation Services: Many of the clients that come in to see me ask for assistance in selling jewelry and gemstones for one reason or another. First I consider the style or period, condition and rarity. We consider the most appropriate market for those items. Time is also an important consideration. More time usually means more money for you in the end! I then determine the best way to sell their property.  It might be a cash offer, items placed in my store or on the web, private sale, an appropriate auction, or sold on a consignment basis.  I have over the years developed relationships with dealers and auction houses all over the country.  I will help you get the best price for your fine jewelry and gemstones. We are buyers and sellers of select individual pieces or entire estate.

Education: I offer group or private educational classes.  For non-profit organizations and groups, I offer free presentations on gemology, jewelry appraising, purchasing, history and other related topics. Give me a call for information.

*Cut: - (proportions and finish)
Even a poorly cut diamond to an untrained eye will sparkle.  How well a diamond is cut can affect the price of a stone by as much as 50%. Most retailers never mention cut.


Return Policy
At Joy & Company we offer a 10-day money back guarantee if the item is not represented correctly.  The 10-day guarantee starts on the day that you receive your merchandise. All sales are final after 10 days.  We will issue a full refund by the method in which the buyer paid less shipping costs that were incurred by Joy & Company.   We do not offer any refunds on special orders or custom jewelry.  Returns must be made via the Postal Service by registered mail fully insured for the amount of the purchase with a return receipt.  Contact us via e-mail or toll free at 1-866-440-4JOY concerning a return. Our mailing address is 214 Main Avenue S., Fayetteville, TN 37334. Items can only be returned in the same condition that it was sent, unworn and undamaged. There will be no reimbursement for shipping on returned items.

We are located in the state of Tennessee, so we charge 9.5% sales tax to all items purchased within this state.

Methods of Payment
We accept Visa, Mastercard, Discover, American Express, money orders and personal checks.  All items are subject to prior sale.   Orders are processed and shipped immediately.   Checks must clear before the merchandise will be sent out.  For checks this can take up to 10 days.

All items are in U.S. Currency.

We only ship within the United States. We do not at this time ship internationally. We only ship to credit card billing addresses. If you need a package to be shipped to another location, please call us at 1-866-440-4JOY to make arrangements.

Registered Mail
In order to protect and track your shipment we use USPS (US Postal Service), we register and insure your orders at their purchased value up to $25,000.00.

Joy & Company does not sell, give away or disclose your personal information.





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